DELIVERY

Once your products have been manufactured we have a range of convenient delivery options to choose, during the checkout process you will be given these options, reading the following information will ensure that you select the delivery option that is right for you.

We currently deliver within the UK only (excluding Jersey and Guernsey). If you would like to place an order to be delivered outside of the UK please contact us.

SAMPLE ORDERS 

  1. Small cut tile samples
  2. Sample orders will be posted via Royal Mail First Class
  3. Sample orders will generally arrive within 3 - 5 working days. Out of stock samples or bespoke samples will generally arrive within 1 – 3 weeks

STANDARD DELIVERY 

  1. This service is a flat rate of £60 or FREE on orders over £2,500
  2. Estimated delivery is 1 to 3 working days
  3. Orders are shipped via one of our couriers or palletised transport and will be delivered to kerbside or doorstep depending on the size of your order
  4. Once your order has been dispatched you will receive an email to confirm this
  5. Orders dispatched via one of our couriers (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates with an estimated delivery time slot on the day of delivery
  6. Orders dispatched via palletised transport (larger orders) will not include tracking details on the dispatch email, but you may receive an email or text directly with delivery updates and an estimated time slot on the day of delivery (subject to individual companies deliver policy)
  7. A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
  8. If you are not available at your delivery address, the courier will leave a calling card and you can re- arrange delivery directly with the courier

NEXT DAY – PRE-MIDDAY DELIVERY 

  1. This service is a flat rate of £75.00
  2. Delivery is pre midday next working day – dispatch cut off is 12pm, orders dispatched after 12pm will arrive the following working day
  3. Orders are shipped via one of our couriers or palletised transport and will be delivered to kerbside or doorstep depending on the size of your order
  4. Once your order has been dispatched you will receive an email to confirm this
  5. Orders dispatched via one of our couriers (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates with an estimated delivery time slot on the day of delivery
  6. Orders dispatched via palletised transport (larger orders) will not include tracking details on the dispatch email, but you may receive an email or text directly with delivery updates and an estimated time slot on the day of delivery (subject to individual companies deliver policy)
  7. A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
  8. If you are not available at your delivery address, the courier will leave a calling card and you can re- arrange delivery directly with the courier

SATURDAY DELIVERY 

  1. This service is a flat rate of £110.00
  2. Delivery is on a Saturday – dispatch cut off is 12pm Friday
  3. Orders are shipped via one of our couriers or palletised transport and will be delivered to kerbside or doorstep depending on the size of your order
  4. Once your order has been dispatched you will receive an email to confirm this
  5. Orders dispatched via one of our couriers (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates with an estimated delivery time slot on the day of delivery
  6. Orders dispatched via palletised transport (larger orders) will not include tracking details on the dispatch email, but you may receive an email or text directly with delivery updates and an estimated time slot on the day of delivery (subject to individual companies deliver policy)
  7. A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
  8. If you are not available at your delivery address, the courier will leave a calling card and you can re- arrange delivery directly with the courier

PARTS OF SCOTLAND / REMOTE AREAS AND OFFSHORE 

  1. For parts of Scotland, remote areas and offshore delivery contact us on +44 (0) 1482 534909 for details

PLEASE NOTE 

All orders are delivered to kerbside or doorstep depending on the size of the order, larger orders will be delivered on a pallet and will always be delivered to kerbside.

Kerbside service deliveries will be delivered to the nearest accessible location and will be on a lorry, therefore if your property has restricted access please let us know at the time of ordering. Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle. Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight, as tiles can be heavy, and precautions may need to be made.

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