FAQ’s

How do I calculate how many tiles I will need?

We have a tile calculator on each individual product page, simply enter your dimensions and our tile calculator will work out how many m2 you will require, we recommend you add 10% extra to your order for any errors or future breakages.

How do I know the size of the tiles?

You will find the dimensions of each tile on the individual product page, in the drop-down menu and underneath the product images, all measurements are provided in millimetres (mm) and metres (m). If you should require any further details on the product, that you cannot find on this product page please don’t hesitate to contact us.

Can I order samples?

Yes, you can order samples of our tiles on our website via the product page, in the order a sample section.

Samples ARE NOT full-size tiles they are 90mm x 90mm.

Can I have a large sample?

We do offer a full tile sample (prices vary), please contact us for further details.

Where can I find an approved Medusa Installer?

Installation must be carried out by a professional with expertise. In all cases, proper substrate preparation and attention to detail is paramount to a long lasting and problem free installation.

Are Medusa products water resistant?

Sealers are used to help prevent staining and liquid penetration by providing the client time to clean away staining material.

Can I use a steam cleaner on Medusa products?

We recommend avoiding the use of steam cleaners on Medusa products, as the intense heat may damage the tiles or cause adhesives to fail.

How do I clean / maintain my tiles?

Please refer to our Product Cleaning Guide - TDS

What payment types do you accept?

We accept all major credit and debit cards; we also accept payments via PayPal.

Do the prices shown on the website include VAT?

No, all prices listed on this website are exclusive of VAT.

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